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Inova Labs Inc.
3500 Comsouth Drive
Suite 100
Austin, TX 78744
P: +1.512.617.1700
F: +1.512.617.1692
Technical Support for Providers
P: +1.512.617.1744
Monday – Friday
8 a.m. to 5 p.m. Central
Meet Our Customer Care Team
Ted Dietz, Customer Care Manager

Ted joined Inova Labs in 2010 with over 30 years of account management and business development experience in the high tech electronics and government markets sector. He loves a technical challenge and the personal interaction he gets while engaging with customers and clients. Outside of work, Ted, his wife and dogs enjoy the outdoors, especially camping and hiking.

Jan Kelm,Sales and Customer Care Coordinator

Jan has been with Inova Labs since 2008, and has had many roles during her tenure. As a critical part in the customer care department, she fulfills sales orders and helps field calls into the Customer Care Department. During her time off, she enjoys spending time with her husband and family.

Monica Hernandez,Customer Care Administrative Assistant

Monica joined Inova Labs in 2011 with years of experience as an office administrator. She enjoys supporting the Inova Labs team and helping improve the lives of people while challenging herself to reach her professional goals. Out of the office she enjoys traveling with her husband and spending time with her family in her hometown of San Antonio, Texas.

Michael Carrola,International Customer Care Representative

Michael has been with Inova Labs for 2 years and works exclusively with our International patients and providers. He is a graduate of Texas Tech University and hails from San Antonio, TX. He is an avid runner and enjoys live music and Shark Week on the Discovery Channel.

Kirk Berg,Customer Care Manager

Kirk Berg joined Inova Labs in May 2014 as the Customer Care Manager. He brings over 15 years of experience working with medical device companies such as ArthroCare Corporation, Integra Life Sciences, Ascension Orthopedics and Zimmer. Outside of work, he enjoys spending time with his family and many outdoor activities.